Effective date: May 21, 2026.
Diligentia Health Services is committed to protecting the privacy of clients, families, applicants, and website visitors. We collect only the information needed to coordinate services, respond to inquiries, and operate our business responsibly.
Protected health information
For clients receiving services, some information we handle may qualify as protected health information under HIPAA. We use administrative, technical, and physical safeguards to protect medical details, care plans, and other sensitive information.
Information we collect
- Contact details such as names, email addresses, phone numbers, and mailing information.
- Care-related details such as mobility needs, medical background, physician contacts, and service preferences.
- Billing or insurance information when needed to coordinate services or payment.
- Website usage information that helps us maintain and improve the site experience.
How we use information
- To respond to questions and coordinate service inquiries.
- To build, manage, and update individualized care plans.
- To process billing, insurance, scheduling, and operational communication.
- To meet legal, licensing, and regulatory obligations.
When information is shared
We do not sell or rent personal information. Information is shared only when needed for service delivery, payment processing, compliance, or other lawful business needs.
- With caregivers, nurses, clinicians, or care coordinators involved in authorized services.
- With insurers, Medicaid programs, or approved billing partners when relevant.
- When disclosure is required by law, regulation, or a valid governmental request.
Your choices and rights
Clients and authorized representatives may request to review or update relevant personal records, subject to identity verification and applicable health privacy rules.
Contact us
If you have questions about this privacy policy, contact us at anita@diligentiahealthservices.com or call 678-755-3504 .